Below are answers to the most common questions we get asked. If you would prefer to speak to a real person, please get in touch using any of the details on our contact page. Below are answers to the most common questions we get asked!


We stock far more products that are in our web shop, if you cant find what you are looking for or need any further information then please contact our friendly tea, either by the Live Chat option or give us a call directly on 0800 999 47 58.


If you miss your delivery, our courier service will leave a card for you to contact them to re schedule the delivery, if you do need any help with this then please contact us on 0800 999 47 58

If you would like to amend or cancel your order with us please make contact as soon as possible, we hold large stock quantities so if your item is in stock we tend to pack the goods straight away!


You can contact us by using the Live Chat option or by phone or email, we are open Monday to Friday 8am to 5pm our phone number is 0800 999 47 58, if you prefer email it’s info@watersgrp.co.uk

We aim to pack and send orders the same day they are placed, ex stock goods will be delivered by our courier to your chosen address on the next working day.