Terms & Conditions


All goods of Waters Group are sold upon the following terms and conditions which, together with any particulars set out in any Waters Group quotation offer shall take precedent over any terms and conditions of the buyer. No variation of these terms and conditions shall be valid unless expressly agreed in writing by Waters Group.


Any quotation is subject to acceptance within 30 days and based upon shipment of the goods as soon as possible. The price payable for the goods will be the Waters Group price for the products ruling at the time of shipment. All prices are subject to alteration without further notice to the buyer. Waters Group reserves the right to correct any clerical or typographical errors made by employees at any time. All prices are subject to VAT at the standard rate.

Terms of Payment

Unless otherwise specifically agreed in writing, payment for products shall be made 30 days from date of invoice and payment of engineering invoices shall be 14 days from date of invoice. Failure to make payment shall entitle Waters Group to cancel any further deliveries and engineers visits and apply any costs and expenses incurred by Waters Group up to the date the goods and services be paid for in full by the customer. Waters Group uses the services of debt collection agencies to collect any payments still outstanding at 60 days.


Any stated delivery date or period is given as a guide only and Waters Group shall be in no way liable for any loss or damage caused by, or resulting from, inability to deliver, or delay arising from any circumstances which shall be beyond the control of Waters Group, however arising. Unless otherwise agreed in writing by Waters Group, the delivery of goods shall be made by means most convenient to Waters Group, to the address or addresses specified by the customer or (in the event that the customer fails to specify an address) to any address at which the customer resides or carries on business and off-loading and shall be at customers own risk. Waters Group will endeavour to deliver the goods or complete the service by any date or within a period agreed upon, such dates and periods are estimates given in good faith and Waters Group will not be liable for any failure to deliver or complete by such date or within such period.

Terms of Delivery & Charges

All webshop orders have an estimated delivery charge of £10.00 as standard, this may vary according to location and or shipment size. Waters Group may contact you to gain additional shipping charges where applicable

Inspection of Goods

The buyer shall inspect the goods immediately on the arrival thereof and in the event of:

  • Non-delivery of the whole consignment: Notify Waters Group within 14 days of the date of invoice.
  • Damage or shortages: Notify Waters Group in writing within 3 days of delivery of the consignment.
  • Any other matter or thing by reason whereof he may allege that the goods are not in accordance with the contract: Notify Waters Group within 14 days of the date of invoice.
  • Any goods returned afer 14 days without prior knowledge of Waters Group, and for any reason other than faulty goods, may be subject to to a partial credit and or restocking fee,